Frequently Asked Questions
Popular questions
It’s easy! Select the fairy tale you want to personalize, upload a photo of your child (make sure it matches our recommendations) and enter his name and age. Then you will see a preview of the fairy tale. If everything suits you, just proceed to the payment to complete the order.
Yes! We deliver throughout the CIS, we guarantee the delivery of your order. Just provide your shipping details when placing an order, and we’ll take care of the rest.
Yes, you can get a full refund if your book is not printed yet, or a partial refund if it is printed but not shipped yet. After the book is printed and shipped, we will not be able to offer a refund. To request a refund, please contact us via support page or by e-mail support@support.com
The delivery time depends on the delivery method you choose when placing the order. Standard delivery usually takes 10 to 30 business days, while express delivery takes 7 to 20 business days.
Please note that the delivery time includes only business days, so there may be minor delays on holidays or weekends.
Please note that the delivery time includes only business days, so there may be minor delays on holidays or weekends.
After payment, you will check and approve your fairy tale. If you are not satisfied with it, you can request changes, and our support team will be happy to help you.
You can contact our customer support team at any time via support page or by e-mail support@support.com .
Currently, our books are available in Russian, Kazakh and English. We are actively working on adding new languages in the near future.
Creating a children’s fairy tale is fast and magical: upload a photo of your child so that the hero really looks like him. Enter his name to personalize the story. Preview the fairy tale before ordering to make sure it is perfect. Each page is designed so that your child feels like a real hero of the adventure.
After personalization, you will be able to review and approve your book before finalizing it. If something doesn’t quite fit, you can request changes, and our support team will help you fix it.
Each book is a high-quality hardcover edition in a large square format, containing beautifully illustrated pages. It was created to become a memorable gift — durable, bright and designed for many years of reading.
Delivery
Yes! We deliver throughout the CIS, we guarantee the delivery of your order. Just provide your shipping details when placing an order, and we’ll take care of the rest.
The delivery time depends on the delivery method you choose when placing the order. Standard delivery usually takes 10 to 30 business days, while express delivery takes 7 to 20 business days.
Please note that the delivery time includes only business days, so there may be minor delays on holidays or weekends.
Please note that the delivery time includes only business days, so there may be minor delays on holidays or weekends.
If you have placed an order recently, it is likely that we are still printing your fairy tale. If more than three business days have passed, you can track your order using the tracking link that we have emailed you. If you have not received this email, please contact us via support page or by e-mail support@support.com — We will be happy to help!
The shipping cost depends on your location and the shipping method you choose when placing the order. You will be able to see the exact shipping cost before completing the order.
Yes, if your order has not been shipped yet. Just send us an email at support@support.com as soon as possible, and we will help you update the information.
Unfortunately, no. The delivery method cannot be changed after the payment is completed.
The prices listed on our website do not include additional taxes, customs duties or import charges. These fees may be charged depending on your country’s regulations and are the recipient’s responsibility. We recommend contacting your local customs office for more information.
If your order has not been shipped yet, you can change the delivery address by contacting our support team at support@support.com . Please contact us as soon as possible so that we can help you.
Something’s wrong.
Please try refreshing the page in your browser first or clearing the cache. If the problem persists, please contact our support team at support@support.com .
Please send us an email at support@support.com with photos of damage and information about your order. Our team will help you solve the problem as soon as possible.
Your account
Create an account quickly and easily! Just click “Register” on our website, fill in your details and follow the instructions to set up your account.
You can change the delivery details in your profile settings . at any time. However, if you have already placed an order and would like it to be delivered to a new address, please contact our support team at support@support.com to get help.
You can update your email address by going to your profile settings and editing your account information.
Don’t worry! Just click «Забыли пароль ?» on the login page, enter your email address, and you will receive an email with instructions on how to create a new password.
No, you can place an order as a guest. But creating an account will make it easier for you to track orders and manage your purchases.
Do you need help with placing an order?
Yes, but only if you haven’t approved your fairy tale yet. During the verification process, you can request changes by uploading a new photo or leaving comments for our team. You can also request changes via our support page or by sending us an email at support@support.com .
If your order is not displayed in your account, it may be due to a delay in processing or because you provided a different email address when placing the order. Please contact our support team at support@support.com , and we will help you find your order.
Sometimes it takes a little longer to create a PDF file. Please try again later. If the problem persists, please contact us via support page or email us at support@support.com .
Yes, you can cancel your order if the book has not been printed yet. To request a cancellation, please contact us via support page or email su support@support.com as soon as possible.
Yes, you can get a full refund if your book is not printed yet, or a partial refund if it is printed but not shipped yet. After the book is printed and shipped, we will not be able to offer a refund. To request a refund, please contact us via support page иor by email support@support.com
We are very sorry that you have any problems! Please make sure that all required fields are filled in correctly and your internet connection is stable. If problems persist, please contact our support team at support@suppport.com .
If you have placed an order recently, it is likely that we are still printing your book. If more than three business days have passed, you can track your order using the tracking link that we have emailed you. If you have not received this email, please contact us via support page or at support@support.com — we will be glad to help!
You can view detailed information about your orders by logging into your account and going to «My tales» section. There you will find all the information about your past and current orders.
Yes, if your order has not been shipped yet. Just send us an email at support@support.com as soon as possible, and we will help you update the information.
Unfortunately, no. The delivery method cannot be changed after the payment is completed.
Yes, if your book has not been printed yet, you can still exchange it for another one. Just contact us as soon as possible via support page or by email support@support.com .
We apologize for the delay! Delivery times may vary depending on your chosen shipping method and local holidays. If the delivery time has expired, please contact us at support@support.com .
Checkout
It’s easy! Select the fairy tale you want to personalize, upload a photo of your child (make sure it matches our recommendations) and enter his name. Then you will see a preview of the fairy tale. If everything suits you, just proceed to the payment to complete the order.
We are very sorry that you have any problems! Please make sure that all required fields are filled in correctly and your internet connection is stable. If problems persist, please contact our support team at support@support.com.
We accept payments via bank cards. You can choose your preferred payment method at checkout for a secure and convenient payment process.
Unfortunately, we don’t offer this option at the moment, but our team is working hard to make it available in the future.
Of course! You can order a book for someone else. Just make sure that you provide the correct shipping information when placing the order so that the book reaches the right place.
We currently do not offer a gift wrapping or personalized greeting message service, but we are considering the possibility of introducing it in the future.
After payment, you will check and approve your book. If you are not satisfied with it, you can request changes, and our support team will be happy to help you.
About us
You can contact our customer support team at any time via support page or by email support@support.com .
JollyWorld is an online company that creates personalized children’s fairy tales where your child becomes the main character of the story.
JollyWorld is an online business, and we work all over the world! Our team is based in different locations and we serve clients all over the world.
We will be glad to receive a message from you! Please send us an email at hello@support.com .
We take your privacy seriously. All personal data, including photos and personal information, is securely stored and processed in accordance with data protection regulations. Your data is used solely to personalize your book and will not be shared with third parties.
About our fairy tales
Currently, we do not accept stories written to order. All of our personalized fairy tales use ready-made stories available on our website.
Currently, our personalized books are exclusively for children. At the moment, we do not offer options for adults or pets, but our team is actively working to expand the range.
Our books are currently available in Russian, Kazakh and English. We are actively working on adding new languages in the near future.
